National Occupational Certificate: Road Transport Supervisor

Purpose

The purpose of this qualification is to prepare a learner to operate as a Road Transport Supervisor.

A Road Transport Supervisor oversees the implementation and maintenance of road transport operations for the movement of freight from origin to destination (including reverse logistics) in accordance with stakeholder/customer and legislative requirements. This qualification serves as an introduction into a management position in this occupation.

A qualified learner will be able to

• Maintain staff and stakeholder relationships.
• Manage a fleet of vehicles and maintain transport infrastructure.
• Oversee legislative and budgetary compliance.

Rationale

The need for this qualification resulted from the requirement to review and align an expired Occupational Certificate in Road Transport Manager qualification to meet new policy requirements. Additional changes were affected in terms of the level of the qualification, to better meet the needs of the industry and create a career path, the occupational title to better reflect the scope of coverage, and the number of credits required to allow for a more flexible delivery process with more exit points in the pathway.

Transport operations refer to the activities involved in the movement of goods and animals (freight), or people using different modes of transport, from one location to another. It encompasses the planning, organization, implementation, and control of various processes and resources to ensure the efficient and effective movement of freight or individuals. In South Africa the main mean of transport for the movement of freight is by road, resulting in an increase in the demand for a qualified workforce to facilitate these processes. Road Transport Supervisors, with the appropriate knowledge and skills, are of critical importance in overseeing the implementation and maintenance of road transport operational control processes, to ensure their efficiency and effectiveness in the movement of freight.

No other national qualification provides the requisite knowledge and skills for these road freight clerks is registered on the NQF.

This qualification will benefit the road transport sector and the economy as qualified Road Transport Supervisors contribute to the efficient and effective delivery of freight. Efficient freight delivery helps businesses reach markets, fulfil customer demands, and enables them to participate in the supply chains. Effective road transport services contribute to cost savings for businesses. Streamlined logistics, shorter delivery times, and reliable transportation options reduce inventory costs, minimize stockouts, and improve overall operational efficiency. In addition, the road transport industry creates employment opportunities, both directly and indirectly, by supporting logistics companies, truck manufacturers, maintenance and repair services, fuel stations, and more. Robust road transport networks also promote economic growth by connecting regions and fostering regional development, thereby benefitting society.

Typical learners of this qualification are those who have been working in road transport operations.

Stakeholders from the road transport sector participated in the review of this qualification.

Recognition of Prior Learning (RPL)

RPL for Access

Learners may use the RPL process to gain access to training opportunities for this qualification, if they do not meet the formal, minimum entry requirements for admission. RPL assessment provides an alternative access route into a qualification.

Such an RPL assessment may be developed, moderated and conducted by the accredited Skills Development Provider which offers this specific qualification. Such an assessment must ensure that the learner is able to display the equivalent level of competencies required for access, based on the NQF level descriptors.

RPL for Exemption

For exemption from modules through RPL, learners who have gained the stipulated competencies of the modules of a qualification, through any means of formal, informal or non-formal learning and/or work experience, may be awarded credits towards relevant modules, and gaps identified for training, which is then concluded.

RPL for Credits

Learners who have gained the stipulated competencies of the modules of this qualification, through any means of formal, informal or non-formal learning and/or work experience, may be awarded credits towards relevant modules, and gaps identified for training, which is then concluded.

RPL for Access to the External Integrated Summative Assessment.

A valid Statement of Results is required for admission to the EISA in which confirmation of achievement is provided that all internal assessment criteria for all modules in the related curriculum document have been achieved.

Upon successful completion of the EISA/FISA, RPL learners will be issued with the QCTO certificate for the qualification. Quality Partners are responsible for ensuring the RPL mechanism and process for qualifications and part-qualification is approved by the QCTO.

Entry Requirements

An NQF Level 3 qualification.

This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules

Knowledge Modules

• 132403-001-00-KM-01, Emotional Intelligence and Active Learning, Level 2, 3 Credits.
• 132403-001-00-KM-02, Basics of Computers and Computing Systems, Level 2, 3 Credits.
• 132403-001-00-KM-03, Principles of General Health, Fire Safety, and First Aid, Level 3, 4 Credits.
• 132403-001-00-KM-04, Management, Communication, and Business Principles, Level 4, 3 Credits.
• 132403-001-00-KM-05, Principles of Customer and Stakeholder Services, Level 4, 3 Credits.
• 132403-001-00-KM-06, Incidents, Accidents, and Transport Risks, Level 3, 7 Credits.
• 132403-001-00-KM-07, Legislation, Quality Control, and Quality Systems in Road Freight Transportation, Level 4, 5 Credits.
• 132403-001-00-KM-08, Ethical Practices in Transport Administration, Level 4, 4 Credits.
• 132403-001-00-KM-09, Road Transport Operations Management, Level 4, 4 Credits.
• 132403-001-00-KM-10, Vehicle Costing and Budgeting, Level 4, 4 Credits.

Total number of credits for Knowledge Modules: 40

Practical Skill Modules

• 132403-001-00-PM-01, Manage Human Resources, Credits 4, 4 Credits.
• 132403-001-00-PM-02, Maintain Contracts (Service Level Agreements), Level 4, 4 Credits.
• 132403-001-00-PM-03, Manage a Vehicle Fleet, Level 4, 6 Credits.
• 132403-001-00-PM-04, Manage Road Transport Routing and Scheduling, Level 4, 7 Credits.
• 132403-001-00-PM-05, Maintain a Road Transport Management System, Level 4, 5 Credits.
• 132403-001-00-PM-06, Oversee Road Transportation Legislative Compliance, Level 4, 5 Credits.
• 132403-001-00-PM-07, Report on Budgetary Execution, Level 4, 4 Credits.

Total number of credits for Practical Skill Modules: 35

Work Experience Modules

• 132403-001-00-WM-01, Processes for Maintaining Staff and Customers Relationships, Level 4, 10 Credits.
• 132403-001-00-WM-02, Processes for Maintaining a Fleet of Vehicles and Road Transport Infrastructure, Level 4, 25 Credits.
• 132403-001-00-WM-03 Processes for Overseeing Legislative and Budgetary Compliance, Level 4, 10 Credits.

Total number of credits for Work Experience Modules: 45

1. Maintain customers and staff relationships using ethical procedures to address any shortcomings found.
2. Manage a fleet of vehicles and transport routing to adjust and apply common strategies to effect changes.
3. Maintain transport infrastructure and track vehicle telematics to adjust and apply common strategies to effect changes.
4. Oversee budgetary and legislative compliance to adhere to ethical standards and codes of conduct.

Associated Assessment Criteria for Exit Level Outcome 1

ELO 1: Maintain customers and staff relationships using ethical procedures to address any shortcomings found.

• Analyse and interpret performance appraisals in accordance with standard operating procedures.
• Interpret Service Level Agreements in terms of customer/stakeholder requirements and in accordance with standard operating procedures.
• Apply procedures and adhere to collective agreement specifications.

Associated Assessment Criteria for Exit Level Outcome 2

ELO 2: Manage a fleet of vehicles and transport routing to adjust and apply common strategies to effect changes.

• Determine and manage route scheduling operations in accordance with customer requirements.
• Monitor and accurately report on driver adherence to route plans.
• Determine load sequencing and distribution requirements in line with legislative and route schedule requirements.

Associated Assessment Criteria for Exit Level Outcome 3

ELO 3: Maintain transport infrastructure and track vehicle telematics to adjust and apply common strategies to effect changes.

• Optimise vehicle scheduling operations based on vehicle availability and trip schedules operations.
• Correctly determine Infrastructure and resource requirements for road transport operations.
• Correctly interpret and report on impact of vehicle telematics on transport operations.

Associated Assessment Criteria for Exit Level Outcome 4

ELO 4: Oversee budgetary and legislative compliance to adhere to ethical standards and codes of conduct.

• Correctly establish vehicle running and replacement costs are correctly established.
• Accurately report on incidents and accidents and adhere to legislative requirements and standards.
• Monitor road transportation operations and adherence to national and international legislative requirements is established.

Integrated Assessment

Integrated Assessment involves all the different types of assessment tasks required for a particular qualification, such as written assessment of theory and practical demonstration of competence. To achieve this, the Internal Assessment Criteria (IAC) for all modules as found in the QCTO curriculum document must be followed.

Formative Assessment

Formative assessments are conducted throughout the training of learners. A range of formal, non-formal, and informal ongoing assessment activities are used to focus on teaching and learning outcomes to improve learner attainment.

Formative assessments are conducted continuously by the facilitator to feed into further learning, to identify strengths and weakness, and to ensure the learner's ability to apply knowledge, skills and workplace experience gained.

Formative Assessments are conducted by the accredited Skills Development Provider (SDP), and a variety of ongoing assessment methods may be used, for example, quizzes, assignments, tests, scenarios, role play, interviews. Continuous feedback must be provided.

Summative Assessment

An accredited SDP should implement a well-designed, formal, relevant, final internal Summative Assessment strategy for all modules to prepare learners for the EISA. These assessments evaluate learning achievements relating to the achievement of each module of the relevant components of the qualification.

Internal Summative Assessments are developed, moderated and conducted by the SDP at the end of each module or after integration of relevant modules, e.g. applied knowledge tests, workplace tasks, practical demonstrations, simulated tasks/demonstrations, projects, case studies, etc.

The results of these final formal summative assessments must be recorded. These results, which include the Statement of Work Experience results, where applicable, contribute to the Statement of Results (SoR) that is a requirement for admission to the EISA. An SoR, using the template provided by the Quality Partner, is issued by the accredited SDP for qualifications. The SDP must produce a valid Statement of Results for each learner, indicating the final result and the date on which the competence in each module, of each component, was achieved. Learners are required to produce this SoR, together with their ID document or alternative ID document, at the point of the EISA.

The Quality Partner is responsible for the management, conduct and implementation of the External Integrated Summative Assessment (EISA), in accordance with QCTO set standards. Competence in the EISA is a requirement for certificating a learner. For entrance into the EISA, the learner requires a valid Statement of Results issued by the accredited institution indicating: The attainment of all modules for the Knowledge, Practical and Work Experience modules.