Privacy Policy

1. Introduction

Yiba Verified ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QCTO compliance and oversight platform.

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, organization details)
• Professional credentials and qualifications
• Learner information and academic records (as submitted by institutions)
• Readiness documentation and compliance materials
• Communication records and support inquiries

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform services
• Process and manage compliance documentation
• Facilitate communication between institutions and QCTO
• Send important notifications and updates
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• QCTO and relevant regulatory bodies (as required for compliance)
• Your affiliated institution (for learners and staff)
• Service providers who assist in platform operations
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Compliance documentation may be retained for extended periods as required by QCTO regulations.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: