Higher Certificate in Business Management in Credit Banking

Purpose

The purpose of this qualification is to develop professionals as well as equipping people employed in the Bank environment with an understanding of how Bank organisations function, as well providing them with the relevant management skills, knowledge and self awareness to work effectively across the various functional areas in a banking organisation.

The Higher Certificate in Business Management (HCBM) in Credit Banking curriculum provides the learners the opportunity to complete a range of relevant fundamental management modules which will upon completion, equip them with the necessary skills and competency to successfully manage a credit banking organisation.

Rationale

The HCBM in Credit Banking has been developed for people who need to know how banking organisations function, through a fundamental understanding of key bank management functions.

The intended outcome of this qualification is the development of employees who are equipped with the relevant fundamental management skills to perform their roles and responsibilities more effectively in the Banking environment. The HCBM in Credit Banking assists both individuals who are considering a career in, or are new in the bank environment, and as well as those who have been working in a bank and, would like to progress into general bank management. It also increases the employability of graduates by broadening their understanding of bank business administration and management practices, so they are able to function effectively in the credit department of a bank. Furthermore, given the high demand for Credit management skills and knowledge (National Development Plan, Skills Development Plan etc), the HCBM in Credit Banking would contribute to addressing this need.

Recognition of Prior Learning (RPL)

Applicants wishing to be admitted to the HCBM in Credit Banking qualification through RPL must submit a portfolio of evidence which comprises inter-alia, work related experience and training, testimonials mentioning functions performed, work records, videos of practice and performance records, etc. All such evidence would be considered and evaluated according to the Regenesys' RPL Policy.

Furthermore, in line with National Policy, 10% of the applicants may be admitted through the RPL process as per the Regenesys' RPL Policy.

Entry Requirements

The minimum admission requirements to this qualification are

• National Senior Certificate (NSC) at NQF Level 4.

Or

• National Certificate (Vocational) NC(V) at NQF Level 4.

Or

• Any alternative routes of entry that are comparable to the NSC or NC (V), including the assessment of an adult learner's capacity to benefit through the Recognition of Prior Learning process in terms of the Regenesys RPL Policy.

The qualification comprises six compulsory NQF Level 5 modules of 20 Credits each.

Compulsory Modules

• Fundamentals of Business Management.
• People Management.
• Fundamentals of Financial Management.
• Marketing Management.
• Introduction to Banking.
• Credit Management.

1. Understand the Business Environment and the Basic Economic Systems.
2. Apply effective people management principles in order to lead, manage, motivate and improve the performance of individuals and teams.
3. Know the core functions and principles of sound financial management in the banking sector.
4. Explain the principles of marketing and understand the importance of the marketing mix within the banking environment.
5. Accurately communicate the fundamentals of banking.
6. Understand the implementation of credit policy in a banking organisation.

Associated Assessment Criteria for Exit Level Outcome 1

• Key business management terminology, concepts and definitions are identified.
• The business environment within the banking context is understood.
• The basic economic systems in which organisations operate are explained.
• The different forms of enterprise or legal ownership are explored.
• The various management functions are discussed.
• The roles of the different levels of management are examined.
• How and why management style progressed is discussed.
• Corporate social responsibility is explained.
• The relevance of emotional, spiritual and intellectual intelligences to self and others is understood.

Associated Assessment Criteria for Exit Level Outcome 2

• Key human resource management terminology, concepts, and definitions within the banking sector are identified.
• Human resource management and human resource models are understood.
• The importance of relevant legislation pertaining to human resource management is explained.
• Key human resource management success and failure factors are understood.
• The processes necessary to manage group dynamics effectively in order to establish a healthy and productive work environment are described.
• Banking organisational, team and individual objectives are aligned.
• Effective techniques to supervise, delegate and provide feedback to employees are understood.
• The process of conducting effective performance appraisals is understood.
• The key processes and techniques to motivate people and manage conflict effectively are outlined.
• The role that organisational culture and reward systems play in an organisation is examined.

Associated Assessment Criteria for Exit Level Outcome 3

• Financial management terminology, concepts and principles in a banking context are understood.
• Banking financial planning techniques are understood.
• Valuations and credit management principles and processes are described.
• The process of making sound financial decisions is explained.
• The significance of financial accountability, cost-effectiveness, cost-efficiency and value for money is discussed.
• Specific ratio analysis of financial statements is conducted.
• Sound cash management principles are applied.
• Financial management success and failure factors are described.
• The importance of applicable banking financial legislation is understood.

Associated Assessment Criteria for Exit Level Outcome 4

• Marketing terminology, concepts and definitions in a banking context are understood.
• The elements of a marketing strategy in the banking sector are explained.
• The principles of customer buying behaviour in a banking environment are described.
• Market segmentation principles are outlined.
• The elements of the marketing mix in a banking context are explained.
• The attitudes required to serve banking customers effectively are identified.
• The management of service and quality in a banking context is understood.
• The principles of customer relationship management are explained.
• The success and failure factors of marketing are understood.

Associated Assessment Criteria for Exit Level Outcome 5

• Banking terminology, concepts and definitions are identified.
• The fundamentals of the investment environment are understood.
• The legislative framework that governs banking is understood.
• Corporate and retail banking is explained.
• The principles of bank accounting are understood.
• The principles and processes of loan services to consumers are understood.
• Transaction-based banking activities are specified.
• Insurance and other financial products are explained.
• The ability to carry out a range of banking calculations, inter alia mortgage, investment and loan calculations is demonstrated.

Associated Assessment Criteria for Exit Level Outcome 6

• Credit management terminology, concepts and definitions are understood.
• The internal credit environment of a financial institution is discussed.
• The basics of the Law of Contract and Agency are understood.
• The purpose of and implications of credit are explained.
• The sources and roles of different forms of credit and the responsibilities of different providers of credit are identified.
• The benefits and pitfalls of granting credit are understood.
• The credit management cycle within the banking sector is explained.
• Access to and distribution of credit instruments is understood.
• The importance of customer education in a customer-centric approach to credit is understood.
• The difference between a relationship-based and transaction based approach to the customer is outlined.
• Various internal aspects of credit operations related to credit extension and recovery are explained.

Integrated Assessment

The objective of Integrated Assessment designed for the HCBM in Credit Banking qualification is to assess whether the learners have acquired the necessary general management skills to work effectively across the various functional areas in a banking organisation.

Assignments in the form of case studies and organisation specific projects, where the different module outcomes are assessed in an integrated manner may be used. The purpose of the assessment is to measure applied competence. In other words, it assesses whether learners are able to integrate the ability to perform important credit management functions competently (practical competence), understand the theoretical basis for these actions (foundational competence), and reflect on and make changes to credit management practices (reflexive competence).