Diploma in Retail Business Management

Purporse

The intended purpose of this qualification is to give the successful Learner a professional, vocational and sound understanding of the general theoretical principles and their applications in the field of Retail Business Management. The qualification will be treated according to the policies and procedures of the institution regarding assessment, moderation (including external moderation), monitoring of Learner progress in the qualification, provision for Learner disputes regarding assessment results and Recognition of Prior Learning (RPL).

Rationale

The qualification prepares the learner with knowledge, insight and skills needed to be employed as a Trainee Manager for a retail or related business so that, after gaining a few years practical experience, the learner will be able to develop into a successful Manager of a small and medium size retail business or a Branch Manager of a large retail group.

Recognition of Prior Learning (RPL).

The Institutional Recognition of Prior Learning (RPL) policy and procedures are followed. Learners who do not meet entry requirements can apply for access to the qualification through RPL against a module, or part/full qualification for learning obtained through formal, informal and non-formal learning. Learners need to submit a Portfolio of Evidence which will be internally assessed. Credits may be awarded based on the assessment results and learners have the opportunity to appeal against the assessment result where credits were not awarded.

Entry Requirements.

The minimum entry requirement for this qualification is the

• National Senior Certificate National Qualifications Framework (NQF) Level 4.

This qualification comprises of compulsory and elective modules at NQF Level 5, 6 and 7 totalling at 368 Credits.

Compulsory Modules, Level 5, 184 Credits

• Accountancy Technology 1, 8 Credits.
• Retail Operations Management 1.1, 10 Credits.
• Information and Communications Technology (ICT) Skills 1, 10 Credits.
• Accounting Skills 1.2, 10 Credits.
• Applied Communication Skills 1.2, 8 Credits.
• Applied Communication Skills 1.1, 8 Credits.
• Consumer Behaviour 1.2, 10 Credits.
• Consumer Behaviour 1.1, 10 Credits.
• Retail Business Management 1.1, 10 Credits.
• Retail Business Management 1.2, 10 Credits.
• Retail Operations Management 1.2, 10 Credits.
• Logistics 1.2, 10 Credits.
• Logistics 1.1, 10 Credits.
• Mercantile Law 1.1, 15 Credits.
• Mercantile Law 1.2, 15 Credits.
• Personal Selling 1.2, 10 Credits.
• Personal Selling 1.1, 10 Credits.
• Entrepreneurship 1, 10 Credits.

Compulsory Modules, Level 6, 124 Credits

• Applied Communication Skills 2.1, 8 Credits.
• Applied Communication Skills 2.2, 8 Credits.
• Retail Business Management 2.2, 15 Credits.
• Retail Business Management 2.1, 15 Credits.
• Retail Operations Management 2.2, 15 Credits.
• Retail Operations 2.1, 15 Credits.
• Shopping Centre Management 1.1, 12 Credits.
• Applied Retail Business Management 1.1, 12 Credits.
• Applied Retail Business Management 1.2, 12 Credits.
• Shopping Centre Management 1.2, 12 Credits.

Compulsory Modules, Level 7, 60 Credits

• Retail Business Management 3.1, 15 Credits.
• Retail Operations Management 3.1, 15 Credits.
• Retail Business Management 3.2, 15 Credits.
• Retail Operations Management 3.2, 15 Credits.

1.Undertake the general management of a retail business.

2.Manage the marketing of a retail business.

3.Manage the stock and logistics of a retail business.

4.Manage the human resources of a retail business.

5.Manage the finance and administration of a retail business.

6.Manage the production in a retail business.

Associated Assessment Criteria for Exit Level Outcome 1

• Develop business plans for new retail business opportunities.
• Manage a shopping centre.
• Manage the annual tactical operation of a retail business.
• Manage the day to day operations of a retail business or a retail project.
• Manage the house-keeping of a retail business.
• Manage the image of the retail business.

Associated Assessment Criteria for Exit Level Outcome 2

• Manage the strategic marketing of a retail business on a basic level.
• Manage the annual tactical marketing of a retail business.
• Categorise the clients of a business into economically viable target groups.
• Conduct basic marketing research for a retail business.
• Lay out and display the merchandise of a retail store.
• Advertise and promote products of a retail business.
• Sell products to customers.
• Provide customer service.
• Price retail products and services.

Associated Assessment Criteria for Exit Level Outcome 3

• Manage the strategic stock and logistics of a retail business on a basic level.
• Manage the annual tactical stock and logistics functions of a retail business.
• Control the stock of a retail business.
• Buy products for a retail business.
• Transport the products of a retail business.

Associated Assessment Criteria for Exit Level Outcome 4

• Manage the basic strategic aspects of the human resources function of a retail business.
• Manage the annual tactical human resources functions of a retail business.
• Perform human resources management functions for a retail business.
• Recruit personnel for a retail business.
• Train the personnel of a retail business.
• Develop a labour relations system for a retail business and perform the relevant labour relations functions.

Associated Assessment Criteria for Exit Level Outcome 5

• Apply an accounting system for a small retail business.
• Develop a financial information system for a small retail business.
• Prepare a bank reconciliation statement for a small retail business.
• Perform financial calculations.
• Develop the capital acquisition structure for a small retail business.
• Manage the working capital of a small retail business.
• Structure the employment of capital in fixed assets for a small business.
• Design administration systems for a small retail business.
• Produce relevant data by operating computer software programmes used in a retail store.

Associated Assessment Criteria for Exit Level Outcome 6

• Manage strategically the production in a retail business.
• Manage the annual tactical production functions of a retail business.
• Manage the day to day production in a retail business.
• Apply operational production management techniques in a retail business.

Integrated Assessment.

Both formative and summative assessments are integral components of all modules within the qualification and have application to both traditional summative and continuous assessment, ensuring overall applied competence. All teaching and learning activities in the qualification are aligned to the assessment approach of the individual modules indicating a constructive alignment approach in the design of the qualification. The assessment activities form an integral part of the teaching and learning process and are systematically and purposefully used to generate data for grading. Timely feedback to Learners forms part of the assessment strategy of the institution and is used to inform teaching and learning and to improve the curriculum. Learning outcomes in all modules give an indication as to what will be assessed in the module and thus ensures constructive alignment of the modules within the qualification.