Occupational Certificate: Commercial Housekeeper

Purpose

The purpose of this qualification is to prepare a learner to function as a Commercial Housekeeper.

A Commercial Housekeeper cleans and maintains hard and soft surfaces, makes beds, maintains supplies of guests' consumables, maintenance, and general up-keep of facilities, ensures safe and secure working environment in the hotel facilities and other commercial premises. Typical graduate attributes include among others, punctuality, honesty, communication and trustworthy.

A qualified learner will be able to

• Plan and prepare for housekeeping services in hospitality establishment.
• Coordinate cleaning and maintenance of hotel rooms, facilities and other commercial premises.
• Report on housekeeping services.

Rationale

This qualification is important to address the skills of the current and future employees serving all forms of commercial enterprises. Many industries in this area and for this qualification, draw from aspirant youth and women already within the broader hospitality, travel and tourism sectors.

The skills acquired by the qualified commercial housekeeper will remain an important boost for the multiple sectors. The qualified learners will enhance commercial value offering and improve the customer experiences for most commercial service offerings. Learners drawn into this sector will improve their cleaning and supervision skills as well as serving the country broadly across different sectors.

Opportunities for growth are abundant for many young people in this industry. Not only will they have a qualification that can very easily enable them to move horizontally as butlers amongst others, but vertically as well to small-scale cleaning entrepreneurs and small-scale operational managers.

This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules.

Knowledge Modules

• 515103-000-00-KM-01, Workplace Fundamentals, Level 3, 6 Credits.
• 515103-000-00-KM-02, Information Technology for Hospitality Reception, Level 2, 5 Credits.
• 515103-000-00-KM-03, Introduction to Hospitality and Tourism in SA, Level 4, 15 Credits.
• 515103-000-00-KM-04, Principles of Accommodation Services, Level 4, 20 Credits.
• 515103-000-00-KM-05, Introduction to Basic Finance, Level 4, 8 Credits.

Total number of credits for Knowledge Modules: 54

Practical Skill Modules

• 515103-000-00-PM-01, Provide Hotel Laundry Services, Level 3, 10 Credits.
• 515103-000-00-PM-02, Maintain Housekeeping Supplies, Level 4, 4 Credits.
• 515103-000-00-PM-03, Clean Public Spaces within a Hospitality Environment, Level 3, 5 Credits.
• 515103-000-00-PM-04, Handle and Dispose of Waste, Level 3, 5 Credits.
• 515103-000-00-PM-05, Handle and Store Cleaning Equipment and Materials, Level 3, 8 Credits.
• 515103-000-00-PM-06, Service Guest Bedroom Areas, Level 4, 6 Credits.
• 515103-000-00-PM-07, Maintain the Housekeeping Service, Level 4, 8 Credits.
• 515103-000-00-PM-08, Store and Handle Customer Property, Level 4, 8 Credits.

Total number of credits for Practical Skill Modules: 54

Work Experience Modules

• 515103-000-00-WM-01, Procedures for Maintenance of Clean Linen and Housekeeping Supplies 3, 20 Credits.
• 515103-000-00-WM-02, Set Up and Preparation Processes for Housekeeping Services, Level 4, 10 Credits.
• 515103-000-00-WM-03, Procedures for Handling and Disposal of Waste, Level 3, 10 Credits.
• 515103-000-00-WM-04, Process for Cleaning Public and Open Spaces in a Commercial Environment, Level 3, 15 Credits.
• 515103-000-00-WM-05, Procedures for Deep Floor Cleaning and Soft Floor Coverings, Level 4, 10 Credits.
• 515103-000-00-WM-06, Processes Storage and Handling Customers and Establishment Properties, Level 4,13 Credits.

Total number of credits for Work Experience Modules: 78

1.Gather and interpret information to determine customer needs and optimal utilisation of resources to improve and promote housekeeping and hospitality services and prepare required documentation.

1. Apply processes of analysis, synthesis and evaluation to interpret a customer services and infrastructure support strategy and implementation plan.
2. Apply procedures and techniques applicable to the hospitality and tourism environment to coordinate housekeeping services.

Associated Assessment Criteria for Exit Level Outcome 1

• Undertake the preparation for housekeeping services daily based on the volume of customers and service requirements.
• Audit and stock the with room supplies in compliance with industry standard procedures.
• Audit and replenish the guest room amenities to optimise guest experience and accommodation hospitality.
• Collect and separate waste materials for ease of management in compliance with standard industry practices.
• Neatly pack and dispose of collected and separated waste material to maintain clean and hygienic environment.
• Separate and classify dirty linen in preparation for laundry.
• Iron and fold washed linen for clean keeping.
• Audit and replenish housekeeping supplies to maintain housekeeping.
• Describe hospitality sector in terms of its service offering and types of establishments in the industry.
• Identify different role players in hospitality environment in terms of their roles and contribution to the industry.

Associated Assessment Criteria for Exit Level Outcome 2

• Discuss the differences between hospitality and tourism to demonstrate interrelationships and influences.
• List and discuss the different types of services offered by hospitality establishments.
• Identify and discuss the legislation governing hospitality industry and other related protocols for relevance and contribution to the industry.
• Identify and discuss accommodation services in relation to their influence on the work of the Commercial Housekeeper.
• Describe the fundamentals of customer care and support for their significance in relation to the work of the Commercial Housekeeper and the customers of the establishments.

Associated Assessment Criteria for Exit Level Outcome 3

• Undertake storage and handling of the establishment and the customers' properties to maintain their safety and care.
• Clean public areas to maintain a tidy and hygienic environment for the customers.
• Wash different types of surfaces using appropriate detergents and chemicals to maintain the surfaces clean and tidy.
• Dry clean and wash surfaces using relevant tools to avoid slippery surfaces and injury to customers.
• Undertake deep floor cleaning and soft floor coverings to maintain tidy environment for customers.

Integrated Assessment

Integrated Formative Assessment

The skills development provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment, together with work experience, leads to entrance in the integrated external summative assessment.

Integrated Summative Assessment

An external integrated summative assessment, conducted through the relevant QCTO Assessment Quality Partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria.

The external summative assessment will entail a theoretical assessment conducted at accredited assessment centres or registered assessment sites and evaluated by an assessor registered by the AQP.